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Shipping & Returns

Returns Policy

You may return new, not damaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Warranties

 

-All of the products sold by NGV Depot, regardless of the manufacturer, are designed for alternative fuel applications.  For that reason many of our manufacturers offer a Limited Warranty on their products, either expressly stated or implied, due to the unusual stresses placed on the parts and because they have no control over how the parts are installed and used.  If you have a question about the manufacturer’s limited warranty on a specific product, please email info@ngvdepot.com.

NGV Depot makes no representation of warranty other than what is offered by the manufacturer. Also, any recommendations for installation or application by NGV Depot personnel are based on the best available information and should not be considered as authoritative and may not be relied upon by a purchaser of component parts. The purchaser assumes all risk and liability associated with the installation and use of these products.  NGV Depot shall not be liable for any indirect, special, or consequential damages.

 

-All claims for shortages, damages, or defective parts must be filed by purchaser within 30 days after the delivery date, or shall otherwise be waived. Damages shall not exceed purchase price of the materials ordered.

 

-NGV Depot policy prohibits returns on parts that have been used or installed. We cannot accept returns after 30 days.  Special order items and certain electronics are not eligible for return. Please email info@ngvdepot.com for a return authorization. Returns must be in their original packaging with the purchase receipt.  We reserve the right to charge a restocking fee or refuse any exceptions. It is important to us that our customers are satisfied with their purchase, and we will make every effort to insure that you have the part you need.